Last Updated: [24-10-24]
Thank you for choosing Sanaaya Shop! We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle orders.
1. Processing Time
- All orders are processed within 1-3 business days].
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods and Rate
- Shipping rates are calculated at checkout based on the weight of your order and your shipping location.
3. Domestic Shipping
- We currently ship to all regions of India except Andaman and Nicobar Islands, Lakshadweep.
4. International Shipping
- We offer international shipping to select countries. Please check our website for the list of countries we ship to.
- Customers are responsible for any customs duties or taxes incurred during shipping.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
- You can track your order on our website or through the carrier’s tracking portal.
6. Delays
- While we strive to deliver your order on time, shipping delays may occur due to unforeseen circumstances. We appreciate your understanding and patience.
7. Lost or Damaged Items
- If your order is lost or damaged during transit, please contact our customer service team within 7days for assistance.
8. Contact Us
If you have any questions about our shipping policy or your order, please contact us at:
- Email: [help@sanaayashop.com]
- Phone: [628996934]
- Customer Service Hours: [10 a.m.-10 p.m.]
Thank you for shopping with Sanaaya Shop!